Privacy Policy

At Onyx Luxuria, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://onyxluxuria.com/ or use any associated digital platforms or mobile applications (collectively referred to as the “Site”).

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy, our Terms of Use, and any other applicable agreements referenced herein.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Fill out enquiry or contact forms
Submit documents or booking requests
Communicate with us via email, phone, or other channels
Interact with our authorized sales representatives or business partners

This information may include, but is not limited to, your name, email address, phone number, postal address, and any other details relevant to your enquiry or request.

Information We Receive from Other Sources

We may also receive information about you from third-party service providers associated with our operations, such as:

Business partners
Subcontractors
Payment processing providers
Analytics and marketing service providers

How We Use Your Information

We may also receive information about you from third-party service providers associated with our operations, such as:

To provide requested services: Including responding to enquiries, processing bookings, facilitating agreements, and sharing project-related updates.
To improve our website and services: By analyzing user behavior, fixing technical issues, and enhancing overall user experience.
To communicate with you: To share important updates, service-related notifications, or promotional information, subject to your consent.
For marketing and advertising purposes: To deliver relevant advertisements and evaluate the effectiveness of our marketing campaigns using trusted third-party tools.

Disclosure of Your Information

Your personal information may be shared with:

Affiliated entities: Including associated companies or partners involved in project execution.
Service providers and professionals: Such as agents, contractors, consultants, and advisors assisting in service delivery.
Third-party analytics and advertising providers: To help optimize our Site and marketing performance.
Legal and regulatory authorities: When required to comply with legal obligations or to protect our legal rights, safety, or property.

Data Storage and Security

Your personal data may be stored and processed by Onyx Luxuria or authorized third-party service providers, including those located outside your country of residence. We implement appropriate technical and organizational measures to safeguard your data.

However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies Policy

Our Site uses cookies to:

Improve website functionality
Analyze website traffic
Personalize user experience

By continuing to browse our Site, you consent to the use of cookies. You may manage or disable cookies through your browser settings; however, this may affect certain features of the Site.

Changes to This Privacy Policy

Onyx Luxuria reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified via email or other communication channels.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Booking, Cancellation & Refund Policy

Booking Policy

A token amount is required to reserve a unit. To confirm your selected unit, the full booking amount along with all required documents must be submitted within one week. Failure to do so may result in the unit being released for sale.

Cancellation Policy

For cancellation details, customers are requested to visit the Onyx Luxuria sales office or contact our official representatives.

Refund Policy

Where applicable, refunds for token amounts will be processed within one month. Full refunds are issued without deductions, provided the defined procedure is followed.

Payments & Booking Confirmation

For payments and booking confirmation details, customers are requested to visit the Onyx Luxuria sales office and meet the concerned official representative.

Important Disclaimer

While we take privacy and security seriously, users are advised to exercise caution when sharing sensitive information online. Onyx Luxuria is not responsible for losses arising from interactions with unauthorized third parties. Always ensure that you communicate only through official Onyx Luxuria channels.

Thank you for visiting Onyx Luxuria.

We value your trust and are committed to protecting your privacy.